Frequently asked questions
What is the return policy?
All sales are final. Because of the limited nature of our drops, we do not accept returns or exchanges. Please double-check sizing and product details before purchasing.
When will I get my order?
Orders typically ship within 3–5 business days after purchase for in-stock releases. Some products are pre-orders or have pre-order periods as stated in the product description.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How can I stay updated on future releases?
Follow us on Instagram [@OnsetCreations] and sign up for our newsletter to be the first to know about upcoming drops, exclusives, and pre-orders.